Privacy Policy & Terms of Service

1. Who We Are

Voyzel Inc. operates the Voyzel platform, an AI-powered travel intelligence service available at www.voyzel.com. This Privacy Policy explains how we collect, use, store, and share information when you use our website, platform, and services.

Questions about privacy or data handling can be sent to legal@voyzel.com.

2. Information We Collect

Information you provide directly

• Account information - your name, email address, and account credentials.
• Payment information - billing data processed directly by Stripe. Payment card details are not stored on Voyzel servers.
• Travel preferences - destinations, travel style, budget range, prompts, and preferences you provide when generating destination briefs.
• Communications - messages you send us via support or legal channels.
• Creator partnership information - if applicable, referral and payout details needed to operate creator partnerships.

Information collected automatically

• Usage data, including pages visited, features used, briefs generated, links clicked, and time spent on the platform.
• Device and browser data, including IP address, browser type, operating system, device type, and screen resolution.
• Cookies and similar technologies for authentication, preferences, analytics, and affiliate attribution.
• Server logs including timestamps, request paths, and error reports.

3. How We Use Your Information

• Provide the Services, including account access, destination briefs, billing, and subscription features.
• Personalize recommendations based on stated preferences and platform travel history.
• Send service communications, receipts, account notices, and support replies.
• Improve product quality, fix bugs, protect the platform, prevent fraud, and comply with legal obligations.
• Track affiliate referrals and creator commissions where applicable.

4. Legal Basis for Processing

If you are in the EEA or United Kingdom, we process personal data based on contract performance, legitimate interests, legal obligation, or consent, depending on the specific activity.

5. Third-Party Service Providers

We use a limited set of providers to operate Voyzel. External links below are included for verification and transparency.

6. Cookies and Tracking

Voyzel uses essential cookies for authentication and service operation, preference cookies for settings, analytics cookies for product improvement, and affiliate tracking cookies for referral attribution.

7. Data Retention and Rights

We retain account data while your account is active, generated briefs for the duration needed to provide service, payment records as legally required, and operational logs for platform security and improvement. Depending on your location, you may request access, correction, deletion, portability, restriction, or objection.

8. Security, Transfers, and Children

We use HTTPS, access controls, infrastructure encryption, and trusted vendors to protect data. Voyzel is based in the United States, so international users may have data transferred to and processed in the United States. Voyzel is not directed to children under 13.

1. Acceptance of Terms

These Terms are a legally binding agreement between you and Voyzel Inc. By using the Services, creating an account, or purchasing a subscription, you represent that you are at least 18 and have legal capacity to agree to these Terms.

2. Description of Services

Voyzel is an AI-powered travel intelligence platform that generates personalized destination briefs, including destination overviews, neighborhood recommendations, budget estimates, and trip-fit reasoning. Briefs are informational planning tools, not professional travel, financial, safety, visa, or legal advice.

3. Account Registration

• Provide accurate, current, and complete information.
• Maintain control of your account and password.
• Notify us of unauthorized use.
• Avoid creating duplicate accounts or accounts for others without permission.

4. Subscription Plans and Pricing

Voyzel offers three plans:

Brief allowances reset monthly. Unused briefs do not roll over. Share links expire based on the plan active when the link is generated. Upgrading applies to new links and does not extend previously generated links.

5. Payment Terms

Paid subscriptions are processed by Stripe. By subscribing, you authorize recurring monthly charges until cancellation. Prices are in USD and may exclude taxes. If payment fails, your account may be downgraded to Compass until payment is resolved.

Annual subscriptions, if offered in the future, may be eligible for a full refund within 14 days or a pro-rated refund after 14 days for complete unused months. Exceptional refunds may be issued at Voyzel's sole discretion for billing errors, duplicate charges, or significant outages.

7. Acceptable Use

• Do not use the Services unlawfully or abusively.
• Do not scrape, automate, overload, reverse engineer, or bypass platform protections.
• Do not resell or commercially redistribute Voyzel-generated content without written permission.
• Do not misrepresent AI-generated briefs as independently researched human-authored work without appropriate disclosure.

8. Intellectual Property

The Voyzel platform, brand, software, design, and related materials are owned by Voyzel Inc. Destination briefs generated from your inputs are provided for personal or professional travel planning use and may be shared through Voyzel's built-in sharing features.

9. Affiliate Links and Third-Party Services

Destination briefs may include affiliate links to third-party travel providers. If you book through those links, Voyzel may earn a commission at no additional cost to you. Third-party bookings are direct agreements between you and the provider.

10. Service Availability, Disclaimers, and Liability

The Services are provided as is and as available. Voyzel does not guarantee uninterrupted access, brief accuracy, pricing, availability, safety conditions, visa eligibility, or travel outcomes. To the maximum extent permitted by law, Voyzel's liability is limited to the greater of amounts paid in the prior 12 months or $100 USD.

11. Termination and Disputes

You may terminate your account anytime. Voyzel may suspend or terminate accounts for violations, fraud, abuse, or risk to the platform. These Terms are governed by Delaware law. Before formal proceedings, contact legal@voyzel.com so both parties can attempt informal resolution.